Breaking Up with Difficult Real Estate Clients

real estate agent dealing with difficult clients

As a real estate agent, you spend a great deal of time soliciting to build your roster. The goal is generally to garner clients that will give you repeat business—and good word of mouth. As such, the thought of ending a client relationship may seem unfathomable. However, success—for both you and your clients—depends on a solid working relationship. Sometimes breaking up with difficult real estate clients is the best thing you can do for both parties.

Reasons to end a client relationship

There are a number of reasons why you would need to end a client relationship. The most common types of difficult real estate clients include individuals who are rude, dismissive, abusive, or downright disrespectful. They aren’t considerate of your time or efforts and express that every chance they get.

Time wasters are another type of difficult real estate clients you may encounter. These people are just testing the waters—effectively expecting you to do a lot of busywork with no intention of making a move anytime soon. Then, there are those with unrealistic expectations. Part of an agent’s job is to manage expectations, but only if the client is willing to accept the information. Difficult real estate clients are often unable or unwilling to understand and accept the realities of the market.

“It’s so important for sellers to understand that there are only three things in real estate you can control, and those things are marketing, property condition, and price,” said Travis Gray, Associate Broker of Coldwell Banker Residential Brokerage in Annapolis, Maryland. “For that reason, if an agent finds themselves working with a seller who is unrealistic about the property’s condition or market value, it might be better in the long run for the agent to break ties with them.”

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Advice for breaking up with difficult real estate clients

Once you’ve surmised that…

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